Charter Oak State College has a health insurance customer service certificate program that is designed for individuals who are interested in a career in the health insurance industry. Students are required to complete six courses which are all offered in an accelerated format online. Courses include introduction to health care systems and administration, the claims environment, management information systems, medical records science, medical terminology and health care quality concepts and principles.
Charter Oak State College
55 Paul J. Manafort Drive
New Britain, CT 06053
860-832-3800
charteroak.edu
Virginia Polytechnic Institute and State University has a customer service certificate program that requires students to complete two core courses and two elective courses. The courses are delivered in workshop formats which last for one day per course. Courses include fundamentals of customer service and listening skills as the core courses and a choice from critical thinking skills, personality and effective communication and managing conflict as the electives.
Virginia Polytechnic Institute and State University
118 North Main Street
Blacksburg, VA 24061
540-231-6909
vt.edu
Columbus Technical College has a certified customer service specialist program that trains students to use the computer and build essential communication and business skills. Courses include service industry business environment, customer contact skills, business skills for the customer environment, computer skills for customer service and personal effectiveness in customer service.
Columbus Technical College
928 Manchester Expressway
Columbus, GA 31904
706-649-1800
columbustech.edu
South Puget Sound Community College has a certificate of completion program for customer service specialist that is designed to prepare its students for positions as clerk and as receptionist in the state of Washington. This program can be completed in four quarters for students who attend full time. Courses include office procedures, introduction to Microsoft Office, human dimensions in the office and filing.
South Puget Sound Community College
2011 Mottman Road Southwest
Olympia, WA 98512
360-754-7711
spscc.ctc.edu
DePaul University’s certificate program in customer service excellence is designed to provide students with the techniques and skills that are needed to increase their level of effectiveness when dealing with customers. This program is nine hours in length and is divided into three sessions that last three hours at a time. The first module is a customer service overview, the second module covers the elements of customer service, and the third module is entitled "managing a customer service program".
DePaul University
14 East Jackson Boulevard
Chicago, IL 60604
312-362-6300
depaul.edu