To receive customer service training and become a customer service specialist, you must attend a trade or vocational school. Examples of trade schools offering a degree in customer care management or customer service include Florida Career College, Jones International University and Allied Business Schools. Many trade schools, such as DeVry University and University of Phoenix, offer classes at campuses in multiple states throughout the U.S. or online.
The Georgia Department of Technical and Adult Education offers a certification program called certified customer service specialist where customer service is the sole focus of the education. To find schools in your area offering customer service certifications or degrees, search local technical, trade and vocational colleges.
Degrees in customer care management focus on a variety of skills that continues to grow on a daily basis. Students are taught to deal with customers face to face, over the phone, on the computer and through correspondence. Students are taught to show empathy in difficult situations and with tough clients or customers. Customer service specialists must know how to work alongside other employees and management to answer every question and situation while presenting a calm, collected and organized face to the public.
Almost every business, corporation and organization has a customer service representative. This person takes incoming calls and emails with questions and concerns and seeks to satisfy each customer and her unique request completely. With a customer service specialist degree, you can apply to lead the communications department of anything from a nonprofit to a locally owned business to a large corporation.
On a daily basis, you might be at the front desk of your workplace greeting walk-in customers. You also may at a desk and answer clients through email correspondence. At the same time, you will take incoming phone calls, making the skill of multitasking mandatory for your job position. You will have to study and memorize the details of the company you work for in order to answer questions about all departments. When entering the customer service industry, seek work with a company you feel passionate about. This way, your enthusiastic and empathetic communications with customers can be genuine rather than rehearsed or forced.