Courses in crisis communication help managers communicate better with employees who may be affected by a particular crisis. In this type of class, managers role-play with other managers to see how a situation can pan out in the event of a crisis. This type of course helps managers better understand the psychology of employees and how to handle employees undergoing stress.
External coordination courses help managers and public relations employees better understand how to handle outside interests in the event of a crisis. Those who take this course will learn how to deal with other companies and the press during a crisis. External coordination courses are not meant to directly aid employees, but they do help managers understand how to maintain the company's reputation in the event of a crisis.
In crisis simulation courses, managers team up with leaders in their staff to work through simulated crises to better plan for the event of a crisis actually happening. In crisis simulation courses, participants role-play with one another to better understand the intricacies of a crisis and how it might affect individual departments in the company. This kind of course also walks participants through the life cycle of a crisis to help them better plan for one.
In this course, participants are taught the general overview of a crisis and some tactics that can help mitigate a crisis. Participants learn the basics of communication and how to delegate responsibility in the event of a crisis.