A grade is disputed by first sending your instructor an email or a letter, stating that you want your grade reviewed. If your instructor no longer works at NAU, send your written appeal to the academic unit administrator. If your instructor is on sabbatical, leave or assignment then the instructor can choose whether to participate or not. If the instructor chooses not to participate, send your written appeal to the academic unit administrator.
A student-instructor meeting, held in person or by phone, must be scheduled within two weeks of the written communication. If you are unsatisfied with the meeting, send written notification to the academic unit administrator within two weeks. If your appeal is being handled by the academic unit administrator, proceed to the administrator meeting.
A meeting between a designated administrator, the student and the instructor is held if the student-instructor meeting did not satisfactorily solve the dispute. The instructor must be present, unless he is not involved with the appeal process. The meeting is held by telephone or ITV. A "Statement of Issues" must be presented to the administrator at least one week before the meeting and shared with the instructor, if he is involved in the process, at least three days before the meeting. After the meeting, the instructor will send a letter with a decision, affirming or altering the grade. If the administrator's decision is unsatisfactory, send written notification to the Dean of the college within two weeks.
When the Dean is notified that the administrator's decision was unsatisfactory, he calls a meeting with the student, the Dean of the college, two faculty members from the department, two faculty members outside the department, an ASNAU senator and a representative of the Office of the Provost. The student may request additional information from the Committee chair before the meeting and may present additional written statements at least a week before the meeting. The appellant and respondent present their information and answer questions from the committee. After the meeting, a letter is sent providing the committee's decision and reasoning. The instructor or student may appeal the committee's decision, only to claim a violation of due process, by sending written complaint to the Office of the Provost.
Given an appeal of the committee's decision, an ASC subcommittee is formed, which calls a meeting to review the claim of a violation of due process. The student and other relevant individuals may be requested to attend the meeting and present information. The ASC subcommittee's decision on the matter is final and no further appeal is possible.