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How to File a Complaint Against a Daycare Center in Georgia

In Georgia, daycare centers are regulated by the Georgia Department of Early Care and Learning Bright from the Start agency. Through this program, daycare inspectors make unannounced visits to daycare centers at least every 2 years, and they also investigate complaints. The agency places top priority on complaints involving safety issues. Other frequent complaints include nutrition and meals, discipline and guidance and inadequate supervision. Through the online website, parents can check the complaint record of a particular school.

Instructions

    • 1

      Talk with your child's teacher or the school director if you have a minor concern, such as nutrition or curriculum. You can often resolve these concerns through good communication.

    • 2

      Contact the Bright from the Start office at 404-657-5562 to file a complaint, if the director is unresponsive or if the issue is one that may cause immediate emotional or physical harm to children.

    • 3

      Visit the website at decal.ga.gov. to determine if the complaint was investigated and learn the outcome. Inspectors may take several weeks to investigate a complaint, depending on their current workload and the severity of the complaint.

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