How to File a Formal Complaint Against a Vocational School in Dallas, Texas

The idea behind career training or vocational schools is to complete career training in a minimum amount of time. When the training or service provided by an authorized entity in Dallas is unsatisfactory, individuals have several avenues through which to register complaints. Begin by filing a formal complaint at the school to attempt to come to a resolution before escalating the complaint.

Instructions

    • 1

      Visit the administrative offices at the vocational school in question, and notify the staff that you would like to file a complaint. Provide as must information about your complaint as possible and discuss a possible resolution. Keep track of the dates on which you speak with school officials and the result of the resolution steps for your reference.

    • 2

      Go to the Better Business Bureau (BBB) Web site, and click "File a complaint." Complete the complaint questionnaire, and provide the Bureau with as much information as possible about your issue and the steps taken to resolve the issue. You will be asked about the number of times and the dates on which you notified the vocational school of the issue. The BBB will inform the school about your complaint, review both sides of the issue and try to present an agreeable resolution.

    • 3

      Open your Web browser, and visit the Attorney General of Texas office. Click "Consumer Protection" followed by "Consumer Complaint Form." Click the online or printable form, and complete the document with as much detail about your complaint as possible. You will need the name, address, Web site and email address (if available) and the name of the person you dealt with to complete your complaint. The Attorney General Consumer Protection office will contact you by email or mail regarding your complaint.

    • 4

      Contact the Texas Department of Licensing and Regulation (TDLR) by phone at (800)803-9202, (512)539-5600, by fax at (512)539-5698 or by mail at Enforcement Division; P.O. Box 12157; Austin, TX 78711 to file a complaint against vocational schools that offer training services for programs such as cosmetology. The TDLR will contact you by email if you provide an email address or by mail or telephone, if no email is given. Your complaint will be reviewed to see whether it is a matter to be handled by the TDLR, and you will receive a letter by mail regarding the complaint process.

    • 5

      Navigate to the Federal Trade Commission (FTC) Web site and click "Consumer Protection," followed by "File A Complaint." Click "FTC Complaint Assistant," and complete the complaint wizard. You will need information about the vocational school including the name, phone number, address, individual you contacted when you filed your complaint and a detailed account of your complaint about the organization. The FTC will contact you by email or mail regarding your complaint and any potential resolutions.

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