1. Specialized Training:
* Mention specific training: Instead of "customer service training," say "completed a Dale Carnegie course in effective communication and customer relations," or "certified in Microsoft Office Suite, including proficiency in Outlook and scheduling software." Be specific! The more detail, the better.
* Highlight relevant software: List any experience with specific scheduling software (like Calendly, Acuity Scheduling), CRM systems (Salesforce, HubSpot), or other relevant programs used in reception.
* Mention medical or legal terminology training (if applicable): If applying for a medical or legal receptionist role, emphasize any training in medical terminology, legal procedures, or HIPAA compliance.
* Emphasize skills learned: Focus on the skills gained, not just the name of the training. For example, instead of "Took a typing class," say "Achieved 70 WPM typing speed and developed proficiency in accurate data entry."
2. Extracurricular Activities:
Here, you're showing soft skills and character. Select activities that demonstrate:
* Teamwork: "Served as Treasurer for the college debate club, managing finances and coordinating team efforts." This shows responsibility and collaboration.
* Communication: "Volunteered at a local community center, interacting with diverse populations and assisting with event planning." This highlights excellent communication and interpersonal skills.
* Problem-solving: "Participated in a school-sponsored robotics competition, developing problem-solving and quick-thinking skills under pressure." This demonstrates adaptability and resourcefulness.
* Organization and Time Management: "Organized and managed the schedule for a local sports team, ensuring timely communication and logistical coordination." This displays essential receptionist traits.
* Customer service orientation: "Worked part-time as a cashier, developing strong customer service skills and conflict resolution abilities." This directly relates to receptionist duties.
Example Answer Incorporating Both:
"In addition to my education, I've completed a course in professional office administration, focusing on reception duties and advanced proficiency in Microsoft Outlook and scheduling software. This training equipped me with the skills to efficiently manage calendars, answer phones professionally, and handle client inquiries effectively. Furthermore, my extracurricular involvement as a volunteer event coordinator for a local charity honed my organizational and communication skills, allowing me to manage multiple tasks simultaneously and interact professionally with a wide range of people. This experience directly translates to the demands of a receptionist role, where efficiency and excellent communication are paramount."
Remember to tailor your answer to the specific requirements and keywords mentioned in the job description. Highlight the skills and experiences most relevant to the position.