Keyboarding skills are essential for administrative professionals because much of their time is spent typing up letters and documents, entering and updating information in databases and putting together reports. A keyboarding class will train you to efficiently use basic typing techniques including alphanumeric methods. It should also include training on the basic computer equipment you will frequently be using, such as the mouse and keyboard. The course should help you to improve the number of words you can type per minute and your level of accuracy. By the end of this class, you should be able to type documents at a relatively high speed with excellent accuracy and without having to look down at the keyboard.
Computer application courses cover several subjects which teach students how to use a computer and various software programs. Taking courses on using Microsoft Word, Excel and Access is a must since most clerical positions require individuals to use word processing, spreadsheet and database software to manage information and format documents. Computer application courses should provide training on the software's basic functions or tasks, printing mailing envelopes, creating graphs and tables and data entry. Students should learn how to select the appropriate menu items within each of these programs to carry out various clerical tasks.
A written or business communications course will help individuals prepare for clerical positions by teaching them how to write memos, letters, proposals and formal reports. Students learn how to put together a presentation and meeting agenda for small or large groups. They also learn a variety of techniques in order to interact effectively with the public, their supervisors and associates. The course should also includes training on using less formal types of media to conduct business such as e-mail and social networks.
Clerks must be familiar with the procedures used to maintain an organized office. An office administration class will teach them how to carry out basic clerical functions including maintaining office files, compiling business information and reports and distributing information via fax and e-mail. The course should also include training on business ethics and time management. Students will also get a better understanding of basic bookkeeping, budgeting and business management procedures by completing this class.