Find a quiet spot where you and the student can talk. You do not want to make a scene in the middle of the classroom or allow other students to become involved in the situation. Leave a reliable student in charge after you leave the classroom.
Maintain a calm tone as you ask the troubled student to explain the problem. If he is not ready to talk, leave him alone for a while. It's possible that trying to force an upset person to open up will complicate the situation.
Listen as the student explains the problem. Try to hold a patient and empathetic mindset and do not interrupt.
Offer advice or help with the problem if possible. If you cannot aid the student, ask her to elaborate on the issue and continue listening. The additional empathy may put the student at ease.
Observe the student’s body language. If he seems calmer, allow him to return to the classroom after your conversation. If the student still seems upset, accompany him to the guidance office.
Take note of the incident and, if necessary, report it to the student’s parents or talk to the guidance counselor.