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How Do I Contact Sallie Mae for Education Information?

Sallie Mae, a company that specializes in options for saving, planning and paying for higher education, serves over 10 million student and parent customers. As such, it is vital that the company make itself readily accessible and available to its customers to answer financial questions, offer advice and provide educational information. Through the use of various communication mediums, customers can access representatives who can offer assistance.

Computer with Internet access
Contact information
Telephone
Email account
Fax machine

Instructions

- 1
  
  Access the company web site at http://www.salliemae.com/content/contactus/index.asp. Contact with the customer service department is available in various forms, including telephone, fax and email. Dial 1-888-272-5543 to speak directly with a customer service representative Monday through Thursday, 8 a.m. -- 9 p.m. EDT; Friday 8 a.m. -- 8 p.m. EDT. Access to the automated Sallie Mae Interactive Voice Response Unit is available 24 hours a day, 7 days a week.
- 2
  
  Provide your 10 digit account number, if you're an existing customer, upon contacting a customer service representative via your preferred method. Refer to the account summary page to find your account number.
- 3
  
  Send and receive any necessary correspondence via fax at 1-800-848-1949, or via the postal service:
  
  Sallie Mae, Inc.
  
  ATTN: Correspondence
  
  PO Box 9500
  
  Wilkes-Barre, PA 18773-9500

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