1. Create Constancy of Purpose
Organizations must create constancy of purpose towards improvement of products and services. Management should be committed to continuously invest in the business so that is prospers in both the short term and the long term.
2. Adopt the New Philosophy
Organizations must adopt the new philosophy that quality cannot be inspected into product. Statistical methods should be employed throughout management to improve processes, products, and services continuously.
3. Cease dependence on inspection to achieve quality.
Organizations should shift their focus from relying on inspection to prevent product defects to building quality into processes and systems at every step of production to prevent defects from occurring in the first place.
4. End the practice of awarding business on price alone.
Instead, organizations should aim for long term relationships with suppliers based on quality and reliability instead of solely focusing on the lowest price.
5. Constantly and forever improve the system of production and service.
Organizations should continuously strive for improvement in all aspects of their operations, from design to production to delivery.
6. Institute training on the job.
Organizations should provide employees with the necessary skills and training to excel in their roles and contribute to the improvement efforts.
7. Institute leadership
Leaders should foster an environment where employees can work safely and creatively. Leaders must demonstrate continuous commitment to improvement, quality and productivity at every level of the organization.
8. Drive out fear.
Organizations should encourage open communication, trust, and participation, creating an environment where employees are comfortable contributing ideas and expressing concerns without fear of reprisal.
9. Break down walls between staff areas.
Organizations should foster collaboration and teamwork across different departments and teams to improve communication, problem solving, and decision-making.
10. Eliminate slogans, exhortations, and numerical goal for the work force.
Organizations should instead focus on systematic methods of improvement, involving everyone in the process and empowering employees to make changes.
11. Eliminate numerical quotas for the work force
Instead, organizations should implement statistical process control to track performance and identify opportunities for improvement.
12. Remove barriers that robbed the hourly worker of his right to pride in workmanship.
Organizations should encourage autonomy, responsibility, and pride in craftmanship among employees, empowering them to suggest improvements and take ownership of their work.
13. Encourage education and self-improving for everyone.
Organizations should value continuous learning and development for all employees, providing opportunities for personal and professional growth.
14. Act to accomplish the transformation.
Leaders must take the lead in initiating and driving the transformation process, setting the example and ensuring the commitment of all employees to the new way of working.