How do I Create a Patient-Focused Operational Project Plan?

Patient-focused care is an integral part of health-care organizations. This approach takes into consideration a patient's individual preferences, lifestyle, cultural values and family circumstances. Developing an operational plan (OP) that takes these factors into consideration is important in the day-to-day running of a modern health-care facility. The plan outlines the objectives of the project, the expected results, activities to be carried out, resources, and methods of monitoring and evaluating the project.

Instructions

    • 1

      Develop a purpose for the project. Why should your organization undertake this type of project and how will this promote the organization's overall mission? Consider researching extensively the area of health care that the project aims to improve. This will ensure that the project is relevant to both the organization and to the targeted patients.

    • 2

      Seek the input of stakeholders - the people who will be affected directly or indirectly when the project is executed. Interview the patients and families being targeted. Ask their personal preferences and cultural values, and get their suggestions for making the project relevant to their condition. Involve the organization's administration all through the project plan; it is pivotal in the funding and execution of the project.

    • 3

      Indicate the intervention methods for reaching the project goals. These interventions should promote values of patient privacy and safety, and also guarantee physical comfort, emotional support, and the involvement of family and friends. Outline the role that project staff will play in promoting a patient-centered project.

    • 4

      Tabulate the cost of undertaking the project. How will the resources be generated and will this affect the amount that patients are already paying for certain medical services? Indicate whether the cost of the project will be passed on to patients after taking into account their family situations and their economic background.

    • 5

      Establish benchmarks for evaluating and monitoring the success of the project. Use available data to aid in evaluating whether the quality of care for patients is improving as a result of the project. Because this is a patient-focused project plan, the evaluation should assess whether the patients and families feel cared for, respected and valued.

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