The purpose of a reference line is to make it easy for the recipient to quickly find the letter in their records or to cross-reference it with other correspondence. It can also help to ensure that the letter is properly routed within the recipient's organization.
The format of a reference line can vary depending on the company or organization, but it typically includes the following information:
* The word "Ref" or "Reference"
* A colon (:)
* The reference number or other identifying information
For example:
```
Ref: 1234567890
```
```
Reference: Customer Account Number 1234567890
```
It is important to note that a reference line is not required in a business letter, but it can be a useful tool for organizing and tracking correspondence.