What do we call the audience or reader knows something important that a character in play story does not konw?

That's called dramatic irony.

It's a common literary device where the audience is aware of something that a character is not, creating a sense of suspense and often humor.

Here's an example:

* In Shakespeare's Romeo and Juliet, the audience knows that Romeo and Juliet are still alive after they take poison, but Juliet's nurse does not. This creates a powerful moment of dramatic irony as the nurse mourns what she believes is the death of Juliet.

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