MODEL QUESTION PAPER
MBA - I Semester
Total Quality Management
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Date:
Time:
Maximum marks: 100
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Instructions:
1. Answer all questions.
2. Each question carries 10 marks.
Questions
1. What is Total Quality Management? Explain the key principles of TQM.
2. Discuss the role of leadership in TQM. How does leadership contribute to the success of TQM implementation?
3. What are the different tools and techniques used in TQM? Explain the purpose and application of each tool/technique.
4. Describe the various quality control methods and their importance in TQM.
5. What is Six Sigma? Explain the DMAIC methodology and its significance in TQM.
6. Discuss the concept of continuous improvement and its role in TQM. How can organizations foster a culture of continuous improvement?
7. Explain the concept of quality assurance. How does quality assurance contribute to the overall quality of products and services?
8. Describe the role of customer satisfaction in TQM. How can organizations measure and improve customer satisfaction?
9. What are the challenges and barriers to TQM implementation? Discuss the strategies to overcome these challenges.
10. Write a case study on a successful TQM implementation in a real-world organization. Highlight the key factors that contributed to the success of the implementation.