* Technology Integration: The biggest shift is the integration of technology. Secretaries are no longer primarily dealing with paper files and manual record-keeping. They now manage student information systems (SIS), learning management systems (LMS), online registration, and various other software platforms. This requires significant technical skills and proficiency in different software packages.
* Increased Responsibilities: While traditionally focused on clerical tasks, modern school secretaries often have expanded responsibilities. This includes:
* Communication Management: Handling a vast volume of emails, phone calls, and parent inquiries.
* Financial Tasks: Assisting with budgeting, processing payments, and managing school funds.
* Scheduling & Logistics: Coordinating appointments, meetings, substitute teachers, and school events.
* Student Support: Providing support to students, parents, and teachers in a variety of ways. This might involve counseling referrals or assisting with administrative issues.
* Compliance & Data Management: Ensuring compliance with regulations regarding student data privacy (FERPA), attendance, and other legal requirements.
* Shifting School Structures: The increasing complexity of school systems, including more diverse student populations and specialized programs, has increased the workload and responsibilities of secretaries.
* Increased Demands: Higher expectations for communication, efficiency, and problem-solving skills are placed on school secretaries. They are often the first point of contact for many people and need strong interpersonal and customer service skills.
* Emphasis on Data Analysis: School secretaries are increasingly involved in analyzing data from various systems to inform school decisions and track student progress. This requires skills in data interpretation and reporting.
In essence, the role has transitioned from a primarily clerical position to a more multifaceted role requiring strong technical skills, organizational abilities, communication skills, and a deep understanding of the school's operations and policies. It's a much more demanding and responsible position than it was in the past.