Date: March 8, 2023
Trainer: John Smith
Trainee: Mary Johnson
Training Objectives:
* To provide Mary Johnson with the knowledge and skills necessary to perform her job as a customer service representative.
* To ensure that Mary Johnson is able to provide excellent customer service to the company's customers.
Training Activities:
* Mary Johnson shadowed experienced customer service representatives for one week.
* Mary Johnson received hands-on training on the company's customer service software.
* Mary Johnson completed a series of written and oral quizzes to assess her understanding of the material.
Training Results:
* Mary Johnson successfully completed all of the training activities.
* Mary Johnson demonstrated a strong understanding of the material.
* Mary Johnson is now able to perform her job as a customer service representative with competence.
Recommendations:
* Mary Johnson should continue to receive on-the-job training to reinforce her skills and knowledge.
* Mary Johnson should be given the opportunity to practice her skills and knowledge on a regular basis.
* Mary Johnson should be provided with feedback on her performance so that she can continue to improve.
Overall, the on-the-job training program was a success. Mary Johnson is now able to perform her job as a customer service representative with competence.