An MBA systems project focusing on customers would analyze and evaluate business systems used by customers in their interaction with the business. Such a project would attempt to first define the interactive process, then evaluate that process, highlighting positive and negative components, before offering suggestions on how to address problems while highlighting strengths. Some examples of specific foci of a systems project focusing on customers could be an analysis of a business website, in-business interactive tools such as touchscreen panels or even customer navigation of in-business space.
As important as customers in the successful running of a business are the employees that serve customers. An MBA systems project focusing on employees would engage those systems used by employees in their effort to work with and aid customers. These systems include things such as cash registers, cataloging and bookkeeping tools and employee break space. As an MBA student analyzes and evaluates specific employee systems, the focus of the study should be on improving productivity of employees.
Oftentimes, the thing that hinders employees most in the performance of their job is the training they did or did not receive prior to starting at their position. An MBA systems project focusing on employee training requires students to map out the training process from beginning to end, including a detailed analysis of benchmarks or stages of the training procedure through which the employee should navigate as she is educated in the business's procedures. As with a study on employees, an MBA student analyzing and evaluating specific training procedures should keep an eye toward how to improve those procedures to increase effectiveness and productivity.
Popular among many MBA students who want to make a quick transition from student to manager, MBA systems projects focusing on management look at the different systems managers use to maintain structure within a productive workforce. These systems include things like timecard systems, employee communication devices (computers, intercoms) and even administrative space. An MBA systems analysis of management should first identify whether certain systems are necessary and then offer suggestions on how to improve management interactions with employees to foster a positive working relationship.