Ask current students what questions and concerns they had when they were new. Get as many opinions as possible and address the top questions and concerns in your orientation.
Interview teachers to get an idea of what students express to them in the first few days. Teachers at the school's entry level are likely to understand what is confusing and causes anxiety for incoming students. For example, the music teacher might observe that new students are frequently late because they can't find his classroom.
Hold two orientations, a few days or weeks apart, if possible. Students are frequently overwhelmed during the first orientation and will think of questions once they get home. Encourage them to write down those questions and address them during the second meeting.
Walk the campus with students. Have them practice walking their schedules, if possible. This reduces anxiety significantly, as students have the opportunity to familiarize themselves with the campus and their schedules before the pressure of school starting is added.
Pair students with older students instead of adults for at least part of the orientation. Many students feel more comfortable asking experienced peers for advice rather than adults. This is especially true for teens, who have a developmental need to separate from adults and establish their independence, according to the Yale-New Haven Teachers Institute.
Provide a set of lists at the first meeting. Try to include expectations, available resources, activities and a map of the campus. Leave space for students to take notes as they read through the documents. Briefly summarize some of the materials, but focus on questions and answers and a tour during the first meeting. Encourage students to read through the materials and write questions regarding areas of interest or concern.
Answer questions during the second meeting. Give students a second chance to walk their schedule at the end of the meeting, but focus on answering questions as much as possible for the bulk of the second orientation. This fosters a sense of community and teamwork by helping students realize their concerns are being taken seriously and that you are there to help.