I. Data Gathering & Analysis:
* Reviewing project documentation: This includes the project plan, requirements documents, design specifications, test plans, and any other relevant documentation produced during the project lifecycle. She'd look for discrepancies between planned activities and actual activities.
* Analyzing project metrics: She'd examine key performance indicators (KPIs) such as budget adherence, schedule completion, resource utilization, defect rates, and customer satisfaction scores. This involves comparing actual results to planned targets.
* Collecting feedback from stakeholders: This is crucial. She'd interview project team members, clients, end-users, and management to gather their perspectives on the project's success and challenges. Methods could include surveys, interviews, and focus groups.
* Identifying deviations from the plan: Phillippa would pinpoint areas where the project deviated from the original plan, noting the reasons for these deviations. This could include technical challenges, resource constraints, scope creep, or changes in requirements.
* Analyzing the root causes of problems: For any issues or problems encountered, she'd delve deeper to understand the underlying causes. This might involve fault tree analysis, fishbone diagrams, or other root cause analysis techniques.
II. Report Writing & Documentation:
* Structuring the report: She'd organize the report logically, typically including an executive summary, introduction, project overview, results and findings, lessons learned, recommendations, and conclusions.
* Writing clear and concise descriptions: She'd ensure the report is easy to understand for a wide range of audiences, using clear language and avoiding technical jargon where possible.
* Presenting data effectively: This involves using tables, charts, and graphs to visually represent key data and findings.
* Documenting lessons learned: This is a critical aspect. She'd detail specific lessons learned from both successes and failures, focusing on actionable insights that can improve future projects. This would include both process improvements and technical solutions.
* Formulating recommendations for future projects: Based on the lessons learned, she'd propose concrete recommendations for improving future projects, potentially including process improvements, technology upgrades, or training initiatives.
* Proofreading and editing: Before finalizing the report, Phillippa would carefully proofread and edit it for accuracy, clarity, and consistency.
III. Dissemination and Follow-up:
* Presenting the report to stakeholders: She might present her findings and recommendations to project stakeholders in a meeting or presentation.
* Distributing the report: The report would be distributed to relevant stakeholders, ensuring that everyone has access to the information.
* Following up on recommendations: Phillippa might follow up on the implementation of the recommendations to ensure they are being adopted and having the desired impact.
These activities ensure that the post-implementation report is comprehensive, insightful, and actionable, ultimately contributing to organizational learning and improvement.